We are here whenever you need support.
Whether you are planning a new journey, reviewing your booking details, or need post-travel assistance, a real member of our team will respond promptly and clearly.
Call us directly
Speak to a team member immediately for urgent booking enquiries or route planning support.
023023023023Send an email
For detailed enquiries, document requests, or written confirmation of information discussed.
info@etraveltours.comUse the contact form
Fill in the form below and we will reply within one working day. Include as much detail as you can.
Go to the form belowOffice hours
We are available during the following times. Outside of these hours, please leave a message.
Mon – Fri, 9 am – 6 pmTell us about your travel enquiry.
What to include in your message
- Your departure and destination airports or cities
- Preferred travel dates and any flexibility you have
- Number of adults, children, and infants travelling
- Cabin class preference (Economy, Business, etc.)
- Any specific requirements — baggage, dietary, medical
- Whether you need a one-way or return itinerary
Our response commitment
We aim to respond to all email and form enquiries within one working day. Phone calls during business hours are answered directly. If you leave a voicemail, we will call back the same day where possible.
Office location
ETRAVEL & TOURS LTD 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Please note that in-person visits are by appointment only. We recommend calling ahead before visiting.
Changes & cancellations
If your travel plans have changed after booking, please contact us as early as possible. The options available to you will depend on the fare type and airline conditions that applied to your ticket. We will explain your position clearly and help you understand the best path forward.
Review our policy pagesNot sure what you need?
If you are not certain whether your question is about a booking, a policy, or something else, do not worry — just send us a message describing your situation and we will direct you to the right information or team member. There is no wrong way to ask.
Use the contact form above