Information should have a purpose
We aim to handle personal information only where it supports a legitimate operational, customer service, legal, or security need.
Privacy Policy
How personal information may be collected.
This privacy policy explains the types of information that may be handled through the website and customer interactions, why that information may be needed, and the principles used to support confidentiality, accountability, and appropriate use.
Scope
Website and customer contact
Purpose
Service, support, and compliance
Control
Subject to applicable rights
Updated
April 1, 2026
Security still matters
Reasonable steps should be taken to protect information from inappropriate access, misuse, or disclosure, while recognizing that no system can claim absolute security.
Rights remain important
Individuals may have legal rights over their information depending on applicable law, including rights to access, correction, or objection in certain circumstances.
Information We May Collect
The information involved can vary depending on how a visitor uses the website or contacts the business.
Basic contact details may be provided when a visitor gets in touch, including a name, email address, phone number, and the content of the enquiry itself. If the interaction moves toward travel planning or booking support, additional information may become relevant, such as intended dates, airports, passenger counts, and other itinerary preferences.
Technical or usage-related information may also be collected through the operation of the website. That can include device or browser details, interaction data, approximate location signals derived from internet usage, or analytics information used to improve the performance and clarity of the site.
- Contact details supplied through calls, emails, or enquiries.
- Travel-related preferences or itinerary information shared by the customer.
- Website usage or technical information collected during browsing.
- Any correspondence or records needed to respond to support requests.
How Information May Be Used
Information should be used in ways that relate directly to the website, customer support, and associated business obligations.
Personal information may be used to respond to enquiries, support route planning, communicate about bookings, provide customer care, and keep records of relevant interactions. It may also be used to maintain the functionality and security of the website or to improve the service experience over time.
In some circumstances, information may need to be used to comply with legal obligations, handle disputes, investigate misuse, or maintain internal administrative processes. The intention is not to use information casually or without reason, but to keep its use connected to service delivery, operational management, and legitimate legal needs.
- Answering enquiries and assisting with travel planning.
- Supporting booking-related communication and follow-up.
- Operating, monitoring, and improving the website.
- Meeting legal, regulatory, security, or record-keeping obligations.
When Information May Be Shared
Information may sometimes need to be shared, but only within an appropriate and relevant context.
If a travel enquiry progresses toward a booking or supplier interaction, relevant details may need to be shared with airlines, travel providers, payment services, or operational partners involved in the requested service. Only the information reasonably needed for that process should be shared.
Information may also be disclosed where the law requires it, where a regulatory authority requests it, or where disclosure is needed to protect legal rights, investigate misuse, or support legitimate dispute handling. We do not frame sharing as routine or unlimited; it should remain connected to service or lawful necessity.
- Suppliers or service providers involved in handling the requested travel service.
- Technical providers supporting website hosting, security, or communications.
- Authorities or legal processes where disclosure is required or justified by law.
Third-party responsibility
When information is passed to an outside provider as part of travel handling or technical support, that provider may operate under its own privacy practices as well.
Retention And Security
Information should not be kept forever without reason, and it should be protected while it is held.
Retention periods can depend on the nature of the information, the purpose for which it was collected, and any legal or operational obligations that apply. For example, records connected to customer support, accounting, dispute handling, or regulatory expectations may need to be kept for a period that outlasts the immediate interaction.
Appropriate technical and organizational measures should be used to reduce the risk of unauthorized access, disclosure, alteration, or loss. Even so, no website, platform, or communications channel can promise absolute security. For that reason, customers should also avoid sending information they do not need to share.
- Retention is shaped by operational and legal need.
- Security measures should be proportionate to the sensitivity of the information involved.
- Absolute security cannot be guaranteed in any digital environment.
Your Rights And Choices
Individuals may have rights in relation to personal information depending on the law that applies to them.
These rights may include the ability to request access to personal information, ask for inaccuracies to be corrected, object to certain types of processing, or request deletion in appropriate circumstances. Some requests may be subject to limits or exceptions, particularly where information must be retained for legal, contractual, or security reasons.
If you would like to exercise a right or ask a privacy-related question, the most practical first step is to contact the business using the details shown on the contact page. Clear requests are easier to assess and respond to effectively.
- You may be able to request access to relevant personal information.
- You may be able to request corrections where information is inaccurate.
- You may be able to object to certain uses or request deletion where appropriate.
- Legal or operational obligations can affect what can be changed or removed.
Frequently Asked Questions
These quick answers cover the most common questions we receive around this page and the wider booking journey.
Travel details help support route planning, booking-related communication, and customer assistance. Only information relevant to the service or enquiry should be used.
It may be shared where needed for service delivery, technical support, or legal reasons, such as with travel suppliers or website service providers involved in the process.
Yes. Depending on applicable law, you may have rights to request access, correction, objection, or deletion in certain circumstances.