Read before you commit
These terms help explain the general service framework, but travellers should also pay attention to any booking-specific conditions shown during the process.
Terms & Conditions
The general terms.
These terms and conditions explain the broader framework that may apply when using the website, requesting travel assistance, and moving toward a booking. They should be read together with any supplier-specific conditions and other applicable policy pages.
Scope
Website and service interactions
Read with
Supplier and fare rules
Customer focus
Clarity before commitment
Updated
April 1, 2026
Suppliers still matter
Airlines and other travel providers may apply their own conditions, and those conditions can affect important outcomes such as changes, refunds, and baggage.
Accuracy is essential
Customers are responsible for checking that names, dates, airports, and key travel details are correct before a booking is finalized.
Website Use And General Purpose
The website is intended to provide travel information, route search capability, and access to customer support.
Visitors may browse the site, review supporting content, and use search tools to explore travel options. The site is designed to help customers understand the service, contact the business, and prepare more effectively for a booking or travel-related enquiry.
Use of the website should always be lawful, respectful, and consistent with its intended purpose. It should not be used in a way that disrupts functionality, misuses data, attempts unauthorized access, or creates unnecessary burden on the systems that support the site.
- The website is a service and information platform, not just a marketing page.
- Visitors should use the site responsibly and lawfully.
- Misuse, interference, or abusive behavior may result in access restrictions where appropriate.
Quotes, Pricing, And Availability
Travel pricing and availability can change quickly, and displayed results are not always guaranteed until confirmed.
Flight availability, pricing, and routing can shift because airlines and suppliers update data continuously. For that reason, a search result or indicative quote should not be treated as permanently reserved or guaranteed unless and until the booking is properly confirmed.
Customers should therefore approach displayed information as part of a live planning process. If a specific route or fare is especially important, it is sensible to seek confirmation promptly rather than assuming the same option will remain available later under the same terms.
- Prices and availability can change without notice.
- Search results or indicative quotes do not always guarantee final booking availability.
- Prompt confirmation may be important where a fare or route is time-sensitive.
Customer Responsibilities
Customers play an essential role in making sure a booking is accurate and suitable.
Before moving ahead with a booking, customers should verify names, travel dates, airport choices, passenger details, and any other information that could affect the validity or usefulness of the itinerary. This also includes reviewing whether travel documents, visas, or destination requirements may be relevant to the planned trip.
Customers should not rely solely on assumptions about airline rules, baggage allowances, or refund outcomes. Where uncertainty exists, it is best to ask questions before confirming a booking. That approach reduces risk and supports a smoother overall travel experience.
- Check all passenger details carefully before confirmation.
- Review route, timing, and airport information with care.
- Ensure that you understand any travel documentation responsibilities relevant to the trip.
- Raise uncertainties early rather than after booking conditions begin to apply.
Important reminder
Incorrect names or dates can create serious issues in air travel, so accuracy at the confirmation stage is essential.
Supplier And Airline Terms
General website terms do not replace the rules imposed by airlines or other travel providers.
When a booking involves an airline, payment service, or travel supplier, that third party may impose its own conditions covering changes, cancellations, baggage, check-in, schedule variations, and many other practical matters. Those external terms can be legally and commercially significant.
Customers should therefore read both the general company terms and any relevant supplier conditions connected to the specific itinerary. Where the supplier rules govern a particular operational outcome, those rules may ultimately shape what can or cannot be done after booking.
- Supplier and fare rules can affect refund and change rights.
- Baggage, check-in, and schedule handling may also be determined by airlines.
- Booking-specific conditions should be reviewed alongside these general terms.
Service Limits, Liability, And Changes
A professional service should be transparent about what it can support and where limits still exist.
While the aim is to provide helpful, accurate, and timely support, the travel sector includes many variables that sit outside one website or business alone. Airline schedule changes, supplier system errors, operational disruptions, and external policy updates may all affect an itinerary or booking outcome.
Nothing in this page should be read as a promise that all third-party disruptions can be prevented or resolved exactly as a customer would prefer. The practical role of the business is to support clarity, communication, and the booking process, while recognizing that airlines and suppliers can retain control over important operational decisions.
- External providers may change schedules, rules, or services independently.
- The business aims to support customers but cannot control every third-party event.
- Website content and service presentation may be updated over time without separate notice.
Frequently Asked Questions
These quick answers cover the most common questions we receive around this page and the wider booking journey.
No. Airline and supplier rules may still apply to the booking and can govern key matters such as refunds, changes, baggage, and operational handling.
Yes. Travel availability and pricing can change quickly, so a displayed result or indicative quote may not remain available indefinitely.
Passenger names, dates, airports, route details, and any important supplier conditions should all be reviewed carefully before confirmation.